五年前一直配合goautodial这个项目做了一点工作，后期因为其他的原因没有继续配合它们进一步的开发。今天，一个开发人员联系我，我才发现这个开源项目目前发展的越来越强大了，集成了kammailio，集成了CRM，支持了预拨号，ISO安装，命令行配置。基本上就是一个多渠道的完整外呼产品了。goautodial已经发布了4.0版本。用户可以下载，接入SIPtrunk/网关/E1语音板卡，完全可以实现自动外呼的系统。
使用的技术包括：
- Bootstrap 3
- WebRTC
- JSSIP
- HTML5
- JQuery
- Asterisk
- Vicidial
- Kamailio
- CreamyCRM
- OSticket
- Live Helper Chat
支持的功能：
Call Management
- Dedicated Direct Calling User Extensions
- Personal Voicemail Team VoiceMail
- Outbound Calls - Manual, Preview, Auto and Predictive
- Inbound calls - Automated Call Distribution (ACD)
- Blended calls (Inbound, Outbound)
- Scheduled callbacks (Manual Auto)
- 3-way Conference and Call Transfers
- Interactive voice response (IVR) with Campaign/Queue
- Broadcast and Survey Dialing
Campaign Management
- Multi-Lead List per Campaign
- Agents Allocated Simultaneously Multiple Campaigns
- Campaign Defined Scripts
- Custom Caller ID - Campaign Specific
- Custom Call Statuses and Call Dispositions
- Dynamic Area Code Caller ID
- Hotkeys for quick hangup and call dispositions
- Filter Leads (Dynamically Exclude Numbers from Lists)
Compliance
- US, UK and Australia telemarketing compliance
- Drop timer with safe-harbor message for FTC compliance
Call Recording Voice Log Storage
- Full Call Recordings or on-demand
- Option to Store Call Recordings on your own FTP server
Lead Management
- Upload and download of customer lists
- Leads Filtering
- Leads Recycle
- Internal DNC and Blacklist
- Leads Timezone Restrictions
Supervisor Management
- Real-time Dashboard
- Listen-in, Barge-in Whisper
- Force Log-out
- Reports and Analytics
Team Management
- Multi-Group, Multi-Campaign Assignments
- Skill-Rating based Agent priority routing
- Support Remote and Mobile Workers
安装截图：
下载链接：https://goautodial.org/projects/goautodialce
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